What is the Warranty Policy?
We offer a full money back warranty policy on all our auction items expect items that are marked “as-is” or “clearance”. Unlike most auctions we believe in 100% customer satisfaction and we want our customers to bid with confidence- all items will have a warranty deadline of 14 days from the pick-up date. Items (pending management approval) must be returned in original packaging, the condition it was bought in, and with a receipt. We offer our customers a 14 day return policy; after 14 days there are no expectations regardless of the excuse or reason. We allow our buyers 14 days to inspect their items and it is your responsibly to adhere to the return policy.
If an issue arises where an item you won is misrepresented and/or is missing essential pieces, it falls under our 14 day return policy. As a small family owned liquidation company, we do not accept returns for minor issues (ex. Generic screws, missing manuals, etc.) even if not mentioned on our listing.
Customer satisfaction is very important to us. If for any reason you are not satisfied, simply send us an email (we recommend emails so there is a paper trail) and we will try and make it right. Please note there is NO expectations to our 14 day return policy.
Returns Must Follow This Process
Include the original packaging the item was sold in. We will not accept returns if you do not bring the item back in its original packaging.
Be completed before the warranty deadline date. Be approved by our management team.